Frequently Asked Questions
Everything you need to know about our nostalgic, feminine collections.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking details. Please note that during peak collection launches, processing times may be slightly extended.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How do I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always lay flat to dry and avoid harsh detergents to maintain the integrity of the silk and organic cotton.
How can I determine my size?
Each product page features a detailed size guide including specific garment measurements. Our silhouettes often vary from fitted to oversized; we recommend checking the 'Fit & Measurement' section for the most accurate sizing advice.
Are your collections sustainable?
We are committed to ethical manufacturing and the use of natural fibers. We work closely with our partners in India and Peru to ensure fair wages and safe working conditions while minimizing our environmental footprint through small-batch production.